Public Services Staff

Tier 1 - Server Leadership

Server Handler

Oversees server systems, backend decisions, and administrative infrastructure. Contact only in critical circumstances.

Duties:

  • •Maintain backend systems, integrations, and core infrastructure
  • •Implement server-wide changes approved by leadership
  • •Handle escalations outside Public Services scope
  • •Remain informed but not directly involved in moderation

Operations Manager

Oversees internal workflow of Public Services, scheduling, and staff performance.

Duties:

  • •Coordinate staff assignments, shifts, and patrols
  • •Track activity, attendance, and performance
  • •Collaborate with HR for disciplinary concerns
  • •Create processes and checklists for operations
  • •Report gaps or trends to leadership

Outreach Manager

Manages community engagement, server morale, and public outreach.

Duties:

  • •Monitor member satisfaction and concerns
  • •Coordinate feedback forms, Q&As, and outreach polls
  • •Organize community-facing initiatives
  • •Ensure staff remain approachable and professional
  • •Collaborate with Events Coordinator for public events

Human Resources Manager

Handles staff concerns, misconduct reports, and ensures compliance.

Duties:

  • •Investigate complaints against staff or management
  • •Oversee disciplinary actions and resolutions
  • •Track infractions and documentation
  • •Serve as neutral party in disputes
  • •Maintain professional standards across staff

Public Services Management

Supervises daily staff functions, reports, and operational consistency.

Duties:

  • •Act as on-duty leadership during operations
  • •Monitor staff behavior and resolve minor conflicts
  • •Handle shift reports, complaints, and escalations
  • •Relay feedback between staff and Tier 2 management
  • •Mentor and guide Trial PSMs into full staff roles

Assistant Public Services Management

Assists full PSMs with shift supervision, tickets, and staff duties.

Duties:

  • •Cover for unavailable PSMs or help co-lead operations
  • •Manage basic infractions and staff queries
  • •Shadow HR/Operations tasks when permitted
  • •Gain experience toward full promotion to PSM
  • •Complete assigned reports, check-ins, or administrative tasks

Trial Public Services Management

Trial staff evaluated for performance, reliability, and leadership potential.

Duties:

  • •Complete assigned patrols, reports, and moderation duties
  • •Undergo review and mentorship by PSMs and management
  • •Demonstrate consistency, maturity, and initiative
  • •Ask questions and learn procedures, policies, and expectations
  • •May be removed or promoted based on performance and attitude

Tier 2 - Department Coordinators

Law Enforcement Coordinator

Senior staff member overseeing all law enforcement departments.

Duties:

  • •Oversee all three law enforcement departments and ensure policies are followed
  • •Supervise command staff and address performance issues
  • •Approve and manage training for consistency
  • •Review incidents and handle complaints
  • •Coordinate joint operations with other departments
  • •Track rosters, patrols, and activity logs

Fire Department Coordinator

Leads and manages the Fire & Rescue department.

Duties:

  • •Lead Fire & Rescue operations and maintain safety standards
  • •Approve and oversee fire, rescue, and medical training
  • •Direct major incident responses
  • •Manage staffing, rosters, and equipment assignments
  • •Enforce policies and SOPs
  • •Work with LEO and WisDOT during joint responses

WisDOT Coordinator

Oversees Wisconsin Department of Transportation operations.

Duties:

  • •Manage traffic control, road work, and highway safety operations
  • •Oversee WisDOT units during incidents and closures
  • •Coordinate with LEO (Law Enforcement Officer) and Fire for safe scene management
  • •Approve participation in events and projects
  • •Ensure training in traffic control and safety
  • •Maintain WisDOT vehicles, signs, and equipment

Department Directors

Highest-ranking officials in each department; responsible for leadership and strategic planning.

Duties:

  • •Oversee department operations and personnel
  • •Approve or deny department-related requests
  • •Coordinate with server leadership
  • •Maintain standards and direction for the department

Tier 3 - Department Leadership

Assistant Department Directors

Second-in-command, assist the Director, handle daily issues.

Duties:

  • •Assist with oversight of department activities
  • •Handle escalated complaints or issues
  • •Coordinate with Supervisors and Staff
  • •Help with planning training, meetings, or assignments

Department Supervisors

Entry-level leadership overseeing small groups and enforcing standards.

Duties:

  • •Supervise lower-ranked staff and address basic issues
  • •Provide guidance and training
  • •Monitor performance and report concerns
  • •Help enforce standards and protocols during operations

Department Administration

Trusted senior members managing rosters, documentation, and workflows.

Duties:

  • •Maintain rosters and internal documentation
  • •Help onboard new staff
  • •Organize department events or tasks
  • •Assist with evaluations, reports, or scheduling

Department Staff

Core members performing operational duties and supporting department tasks.

Duties:

  • •Perform day-to-day operational duties
  • •Submit patrols or activity logs
  • •Maintain professionalism and follow chain of command
  • •Follow procedure when reporting issues or concerns